CONNECT FAQs

Wi-Fi Hotspot delivers a 3G/LTE (depending on model) Wi-Fi hotspot in your car. Wi-Fi Hotspot enables passengers to connect up to 8 devices to the Internet using an in-car 3G/LTE connection. It utilises the roof mounted antenna increasing the reliability of continuous connection whilst on the move. It delivers better data connection strength (compared to a smartphone in the vehicle) as the metal structure of the vehicle can restrict data reception. In addition to the hardware fitted to the vehicle, you will have to purchase a mobile SIM card and insert it in the SIM card reader located in your vehicle.

Yes. The system requires a separate 3G SIM card with a data plan/allowance to work. The system provides mobile internet in the vehicle for Wi-Fi capable devices such as mobile phones, tablets etc. In many ways it operates in a similar way to a "3G dongle".

You need a "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIM". This will be a different SIM card to that fitted in your mobile phone. For Touch 17MY, the required SIM card is a 2FF standard SIM card, while for Touch Pro and Touch 18MY a 3FF micro SIM card is needed.

Yes, your SIM should have a data allowance for your Wi-Fi Hotspot to work. Voice only SIMs (as used on some mobile phones) cannot deliver data.

At present Jaguar Land Rover does not have a preferred data plan provider. You can obtain a “Data only SIM card” from a variety of sources. Data SIMs and plans are available from all major mobile service providers.

This depends on the mobile service provider and type of the plan you have. Some providers offer """"shared plans"""" where you can get an additional SIM for your Wi-Fi Hotspot and attach it to your shared plan. This means that your Wi-Fi Hotspot and your mobile phone consume the data from the shared allowance and you will get 1 bill. 

EE for example offers a shared data plan as listed below:
EE: http://shop.ee.co.uk/sharer-details/samsung_galaxy_ace_3_black_and_sim

At present Wi-Fi Hotspot is a linked feature with Connect/Connect Pro. Wi-Fi Hotspot can only be specified on vehicles fitted with Connect/Connect Pro.

Wi-Fi Hotspot operates on 3G/LTE networks.

InControl Apps presents a vehicle optimised, interactive set of well known apps on your vehicle's infotainment screen via a dedicated USB port. Once connected, a comprehensive selection of apps enabling media streaming, cloud based services, location based services and more will be accessible via the vehicle dash mounted Touchscreen.

Currently it is only possible to have InControl Apps on a new vehicle. InControl Apps is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.

Yes. Simply install InControl Apps on your smartphone and the InControl Apps feature will be wholly available.

By changing your region in the Options tab of the smartphone app you will be able to see apps available to users in other regions. You will only be able to download these apps if they are also available in your region. Note: app availability does not guarantee that your language preferences will be available.

There is a one off cost for the InControl Apps system as hardware must be fitted at the factory. Check with your local Retailer for the cost. The InControl App is available free of charge on both Google Play and the Apple App Store. Some 3rd party apps may require a purchase or subscription.

InControl Apps must be selected when ordering your vehicle as hardware must be fitted at the factory. Check with your local Retailer for vehicle availability.

You will need a vehicle equipped with InControl Apps, a supported smartphone and the USB cable that came with your phone. It is highly recommended that replacement cables are purchased from your mobile phone manufacturer e.g. iPhone Lightning cables from Apple inc.

Not at this time.

Visit the owners section of www.landrover.co.uk and follow the steps to see whether you handset is compatible.

InControl Apps works best with the latest operating software (Apple iOS 8+).

Depending on your device visit Google Play or go to the Apple Store on your smartphone. Search 'InControl Apps' and select Land Rover InControl Apps from the list of results. If unsure, InControl Apps can be identified by the publisher marked as Land Rover and features the Land Rover logo. Select install and accept the permissions to begin installation. Once installed, open the app for a brief tutorial.

InControl Apps and any updates can be downloaded over a 3G connection. Downloading over Wi-Fi is recommended to reduce data costs and ensure a good connection.

A list of current compatible apps is regularly updated and automatically shown in the smartphone app.

Open InControl Apps on your smartphone and scroll through the 'Not installed apps' list until you find the app you wish to install. Depending on your device, selecting this app will take you to Google Play or the Apple App Store. Download and install as normal. The new app icon will appear in the "installed" section when you next connect your smartphone to your vehicle.

Only apps that have been through Land Rover's approval process are available to use with InControl Apps.

Every effort is made to ensure that InControl Apps is compatible with the latest operating systems. Try reinstalling the smartphone app on your device.

For safety reasons, some aspects of InControl Apps are reduced or disabled when the vehicle is moving.

It is strongly recommended that upon downloading any third party application from the Google Play or Apple App Store, that the app is opened on the handset first prior to connection to the vehicle. The app may have permissions that need to be approved or an account may need to be created before it can be used in the vehicle.

This is an Apple security feature. When you make a phone call longer than the "Auto-Lock" setting, the phone will lock even when connected to InControl Apps. You can set your iPhone to never "Auto-Lock" by entering: Settings> General > Auto-Lock and selecting "Never". N.B. The "Never" Auto-Lock Setting may not be available in some circumstances e.g. if your iPhone has corporate administrator settings that require a pin code to unlock.

On iPhone, this can be avoided by pressing the home button before connecting to InControl Apps. On Android devices, the prompt contains a check-box to avoid future prompts on connections to the vehicle.

Yes. It's recommended that any smartphone using InControl Apps has a suitable mobile data plan.

When you start a voice session, your phone will trigger a virtual phone call (no charge applies) to gain access to the in-vehicle microphones.

You will be able to use the USB cable that came with your phone. If you are not in possession of this cable, a USB to Lightning (for iPhone) or USB to Micro-USB (for most Android phones) will be required. It's recommended that a replacement cable is purchased from your phone manufacturer.

InControl Apps uses a dedicated USB port which is labelled with the InControl Apps icon.

Stowage of your device should be near to the dedicated InControl Apps USB port.

No, for iPhone if the app is not already running, you will be given a phone prompt to allow the app to open. If using an Android phone, you can select 'Always Allow' when prompted which will forego all future prompts. Remember, your phone will need to be unlocked when connecting. There should be no need for further phone interaction once your device is connected.

When connecting a phone, a prompt will appear on the Touchscreen for "view" and "Bluetooth Settings". In order to access audio through InControl Apps, your device will need to be connected to the vehicle via Bluetooth. By selecting "Bluetooth Settings", you will then be able to follow the prompts to pair your phone. On subsequent connection the prompt for "Bluetooth Settings" will be replaced by "View and Listen" when your phone is Bluetooth paired but not the active audio source. If you still cannot hear any sound ensure your smartphone is paired with the vehicle by following the steps located on the owners section of landrover.co.uk. Also make sure the audio volume on the phone and vehicle is turned up.

When connecting your phone to the vehicle ensure your device is unlocked, cases or screen covers are not closed (some can auto lock the phone when closed), that all open apps have been closed and the phone is connected to the dedicated InControl Apps USB port (labelled). If this fails to solve the problem, check your device is compatible by visiting the compatibility site at www.landrover.com.

Yes. Any compatible smartphone with InControl Apps installed will be able to connect to the Touchscreen. Though only one device can be connected at any one time.

When using InControl services in an area of poor network coverage (e.g. remote, rural areas) the apps will display a pop-up when there is no available data connection for a requested function.

You can use the existing support channels such as the Customer Relationship Centre (CRC) and your local Retailer.

This is a new security feature introduced by Apple for the iOS 9 update. All third party apps, except the three virtual apps - Calendar, Music and Contacts, will now require approval. The process is described in detail here.

This approval process is for any iPhones running iOS 9. If you have not updated to iOS 9, you will not need to approve each app before use. However we still recommend that you set up the app before you connect to the vehicle.

Please note that once updated, a phone cannot restore a previous iOS version.